Veronica even threatened to cancel my reservation and reverse the charge of $349.00 which would cause me to be in San Antonio on my Birthday weekend with no hotel for the night simply because I complained about their lies and dirty suite. I was double charged for Valet ($45) which I honestly was not informed of until I arrived at the property. This would give the perception to other customers that I am the Angry Black Woman. I was the only African American customer there at the time of check in and Veronica stated that I was Rude after I was complaining about their dirty suite and the lies that were told to me. I booked a suite the most expensive room on the property and was treated as if I was the reason I was upset. The Supervisor- Theresa Casanova has a very nonchalant dismissive condescending attitude and treated us very poorly after I asked for names of the staff she advised she was not going to give me that information and in a very condescending tone stated Is that what you called me up here for. Traveller Type: Family with Young Children : Nothing : We were lied to, discriminated against placed in a dirty room (Dirty Socks and Dirty Shirts) this is very unsanitary, the sheets were dirty and not cleaned and my children could be sick because of this. Please note that a maximum of 2 pets is allowed Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. You must show a valid photo ID and credit card upon check-in. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Certain services and amenities may be reduced or unavailable as a result. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.įood & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).ĭue to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Please note that all Special Requests are subject to availability and additional charges may apply. Guests are required to show a photo identification and credit card upon check-in. Charges may be applicable.Ĭhildren up to and including 17 years old stay for free when using an existing bed. Private parking is possible at a location nearby (reservation is not needed) and costs USD 49 per day. WiFi is available in all areas and is free of charge. When booking more than 6 rooms, different policies and additional supplements may apply. Onsite dining options at Hotel Indigo include Phi Restaurant and Bar in the hotel lobby serving up delicious southern dishes as well as other international cuisines to satisfy any taste buds! If you're looking for something further afield though then you're just 10 minutes away from the San Antonio Zoo and Aquarium featuring over 750 different species of animals spread across 56 acres of land! For those wanting a more special experience during their stay at Hotel Indigo San Antonio Riverwalk, they can opt for one of the river view rooms that provide stunning panoramic views across San Antonio's skyline from your own private balcony or terrace. Rooms are equipped with 42-inch flat-screen cable TVs, refrigerators, seating areas and hardwood floors with complimentary Wi-Fi throughout the building. The hotel features modern amenities such as an outdoor pool, gym, business center, and 24-hour front desk - all available to guests during their stay. Couples especially like this hotel for its convenient location, rating it 8.0 for two-person trips on popular travel sites - making it a great pick for couples looking to explore the city of San Antonio. Hotel Indigo San Antonio Riverwalk an IHG Hotel is located in the heart of downtown San Antonio, just half a kilometer from The Alamo and 1.6 km from the San Antonio Art Museum and the Henry B.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |